1. Returns Eligibility

At Bob’s Discount Liquor, we take pride in providing high-quality products to our customers. If for any reason you’re not satisfied with your purchase, we’re happy to help! Please read the following return guidelines carefully:

• Eligibility: Returns are accepted for defective or damaged items only. Due to the nature of our products (alcoholic beverages), we cannot accept returns for change of mind or buyer’s remorse.
• Time Frame: You have 7 days from the date of delivery to initiate a return request for damaged or defective items.
• Condition of Items: Returned items must be unused and in original packaging.

2. Non-Returnable Items

• Alcoholic Beverages: We cannot accept returns of alcohol products unless they are damaged or defective.
• Gift Cards and Opened Products: We do not accept returns on gift cards or any opened products, including bottles of liquor.

3. How to Return an Item

If your item is eligible for return, please follow these steps:

1. Contact Us: Reach out to our customer service team at support@topliquor.com 7 days of receiving your order. Include your order number, the product name, and a brief description of the issue.
2. Return Authorization: Our team will provide you with return instructions and, if applicable, a return shipping label.
3. Pack the Item: Ensure that the product is in its original, undamaged packaging. Include all components of the product (if applicable).
4. Ship the Item: Once you receive the return instructions and label, securely package and return the item as directed.

4. Return Shipping Costs

• Defective or Damaged Items: If your item is damaged or defective upon arrival, we will cover the return shipping costs.
• Other Returns: For all other return requests (i.e., returns for other reasons), you will be responsible for the return shipping costs.

5. Refund Process

• Refund Issuance: Once your return is received and inspected, we will process your refund. Refunds will be issued to the original payment method used for the purchase.
• Processing Time: Refunds typically take 5-10 business days to process after we receive the returned item.
• Partial Refunds: If the returned item is not in its original condition (damaged packaging, missing parts), we may issue a partial refund.

6. Exchanges

• Exchanges for Defective or Damaged Items: If you received a defective or damaged product and prefer an exchange instead of a refund, please let our customer service team know when you request the return. We will arrange for an exchange based on availability.

7. Contact Us

If you have any questions regarding our return policy or need assistance with a return, please contact us at:

• Email: info@bobsliquor.com.
• Phone: 

Here’s a Frequently Asked Questions (FAQ) section for Bob’s Discount Liquor: